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5901 N. Lidgerwood St. Suite 225, Spokane, WA 509-590-1763 Request Appointment
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COVID-19 SAFETY PRECAUTIONS




Things look a little different lately with COVID-19, but we want to assure you that our standard of care has not! Fortunately, dental offices had a leg up when this hit because of our high-level disinfectant requirements.

We are staying up to date with any and all recommendations from the CDC (Center for Disease Control) and the ADA (American Dental Association) and will comply with recommendations to keep both you (our patients) and our team safe. We are prepared to serve our patients and help them restore and prevent oral health ailments as we know that NOT caring for oral health can often complicate all other health issues.

Our patient’s health and safety is our highest priority. Because of this, we are taking extra precautions beyond what is required of us.

What this looks like for you (THE PATIENT)

•  Patients with elevated temperatures or flu-like symptoms will not be seen
•  We prefer to not have anyone besides the patient in the facility. If you are coming with someone, we ask that they stay in the car whenever possible.
•  You will need to swish with peroxide prior to being seen (this helps eliminate the virus in the mouth)
•  High-risk individuals should stay home
•  Call the office or text (509-489-2538) upon arriving and wait in the car until we are ready for you
•  You will need to wear a mask (outside of the operatory)
•  You will need to wash their hands upon entering our facility
•  You will be given COVID-19 consent form to review and sign along with any other consent forms needed for the procedure (extraction, root canal, etc)
•  Patients should complete fast check-in
•  Nitrous will not be offered during this time (there is some evidence that the virus can live inside the delivery tubes)
•  All operators will have HEPA air purifiers running (these circulate the air 3-4 times per hour)
•  Public refreshments and the coffee station have been temporarily removed. The office may provide individual, sealed water bottles to patients
•  You will be able to pay via card readers that you do not have to touch or you can prepay over the phone prior to your appointment
•  Checkout will be completed in the chair

What this looks like for us (NVFD)

•  All team members will wear face shields whenever indicated by the treatment you are having
•  Team members will use high-level filtration masks and head covers
•  Our jackets will be changed after treating each patient

We are also committed to the following in each area of our office:

Reception Area
•  Wiping down all surfaces every hour
•  We have removed all chairs from the reception room and will seat you directly into your sanitized patient room ASAP
•  Please maintain social distancing upon arrival
•  UV virus and bacteria eliminating HEPA filter will turn the air over in the room 3-4 times an hour

Front Office
•  Wiping down countertops
•  Wiping down phones
•  We are now utilizing no-touch credit card chip readers

Patient Rooms
•  Continued use of Cavi (Coronavirus eliminating) wipes on all surfaces (this is something we have always done)
•  UV virus and bacteria eliminating filters will be in every treatment room

Sterilization
•  Per our normal process, all instruments are individually sterilized and packaged for your protection


If you have any questions or concerns we are happy to answer them. Please call or text us at 509-489-2538.
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HOURS

Mon: 7am – 6pm
Tues: 7am – 6pm
Wed: 7am – 7pm
Thur: 7am – 6pm
Fri: 7am – 5pm
Sat: 8am – 4pm